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How long do Borneo Hot Sauce's products last ?Please refer to the expiration date printed on the product label for information. All our products have a minimum shelf life of 12 months.
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Are Borneo Hot Sauces Halal certified?Yes, we are!
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Does the product need to be kept refrigerated after opening?Yes, we do recommend keeping the opened bottles in a refrigerator to ensure freshness.
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What are your delivery options?Delivery is free to a single location within Singapore for orders above SGD30. Otherwise, delivery is a flat fee of $4 with no minimum purchase. Please note that we are unable to deliver to restricted areas such as Jurong Island and army bases.
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What if my items arrive damaged?Thank you for purchasing our products. If our products arrive damaged in any way, please contact us right away. We have a 14-days exchange policy, where the exchanging of products are only eligible within 14 days from receiving the product(s). Please note that request of exchange will be reviewed on a case by case basis. You will be guided through the exchange process once your request has been accepted. Drop us an email at support@thehilltin.com.
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Do you offer discounts for corporate/ bulk orders?Absolutely! Corporate and bulk orders discounts will be provided based on order size.
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