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Shipping & Returns

Shipping Policy

Processing and Delivery Times

All orders are processed within 3 days. Standard shipping typically takes between 2-3 business days. Delivery is free to a single location within Singapore for orders above SGD30. Otherwise, delivery is $4 with no minimum purchase. Please note that we are unable to deliver to restricted areas such as Jurong Island and army bases.

Return & Exchange Policy
We have a 14-days exchange policy, where the exchanging of products are only eligible within 14 days from receiving the product(s). Please note that request of exchange will be reviewed on a case by case basis. You will be guided through the exchange process once your request has been accepted. Drop us an email at support@thehilltin.com.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number to track your order. When you receive your tracking number, please allow up to 48 hours for the tracking portal to update.

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